Consent-Building Clinic #87
when Bad Things Happen
You give the public a chance to be heard.
You can’t control about 10% of what happens in life, or in work…
But you can control 90% through your reaction to it…
Including how much of an impact it’ll ultimately have on your credibility.
Bad Things Happen
Sometimes it’s your fault, other times, it happens to you and your team.
How you handle it — can make or break your credibility
Even when you’re the one who messed up!
When “stuff happens” it’s actually an opportunity
If handled well, you can GAIN the public’s trust when “stuff happens”. Even when you’re the one who made huge mistakes!